Free Shipping to All 50 States! Made in Italy and Sold Exclusively Online Without Retail Markups.

Shipping and Returns

UNITED STATES SHIPPING AND RETURNS

 

US Shipping

Julie Lopez, LLC is pleased to offer free FedEx ground shipping to all 50 states within the US. Shipping outside of the continental United States may take longer than 3-5 dates, depending on your location.

You will not be charged for any item until it is shipped. We charge a flat rate of $20 for FedEx 2Day Shipping, and $40 for FedEx Priority Overnight Shipping.

Shipment will be process the same day that the order is placed if it is received by 2 PM EST. Orders placed on Saturday, Sunday, or a holiday will be processed the next business day. Deliveries are made Monday through Friday, except holidays.

For your convenience, all standard ground orders will be shipped “no signature required.” Please note, however, that once the package has been delivered, the buyer assumes responsibility for the merchandise.

US Returns

If for any reason you are not fully satisfied with your Julie Lopez purchase, we will be happy to accept your merchandise for a full refund within 14 business days of your receipt of the product.

Please use the return form and prepaid FedEx return shipping label provided with your shipment to send back your shoes.

Your refund will be your purchase total, minus any expedited shipping costs, and a $7.95 restocking fee. Please allow 30 days for this credit to appear on the statement associated with the card with which you made the original purchase.

If you wish to exchange shoes for a different size, please make note of this on your Julie Lopez return form, and upon receiving the shoes and confirming they are in good condition, we will exchange your shoes at no cost. We can only exchange shoes of the same style and color; should you wish to exchange for a different style or color, please return your original order and place a new order though the website.

Merchandise Refund Policy

Returned merchandise must be unworn, undamaged, and in its original packaging with all accessories. Julie Lopez has the right to deny refunds for any returned merchandise that does not comply with this policy. For this reason, we recommend that you test fit your shoes on a carpeted surface.

 

INTERNATIONAL SHIPPING AND RETURNS

International Shipping

We currently ship to the follow countries outside of the United States: Australia, Canada, and Great Britain.  We ship via FedEx International.

International Shipping Costs

When you place an order with Julie Lopez LLC, your shipping costs will be comprised of two amounts: Shipping Costs and Duties & Import Taxes. The Duties & Import Taxes are mandatory charges regulated by each country’s government and typically based on the value of the item(s) being shipped.

The amount you see for your shipping costs is a combination of the appropriate amounts from the charts below:

Shipping Costs
Order Total ($USD) Up to $250 $251 – $500 $501 – $750
Australia (5-7 Business Days) $85 $105 $140
Canada (2-3 Business Days) $45 $50 $65
Great Britain (5-7 Business Days) $60 $80 $100
Duties & Import Taxes
Order Total ($USD) Up to $199 $200- $214 $215-$229 $230- $244 $245- $399 $400- $449
Canada $41.83 $47.80 $51.39 $54.97 $58.56 $95.60
Great Britain $56.88 $66.31 $69.94 $73.57 $87.12 $123.18
Order Total ($USD) $450- $499 $500- $549 $550- $599 $600- $649 $650- $699 $700- $749
Canada $107.55 $119.50 $131.45 $143.40 $155.35 $167.30
Great Britain $135.28 $147.38 $159.48 $181.26 $193.36 $205.46
*Note: There are no duties and import taxes for order shipping to Australia valued at under $1000 USD

 

Why are we charging you Duties & Import Taxes now?  We charge duties and import taxes up front so that we can use our resources to move your shoes through customs and get them to you as quickly and efficiently as possible. We also do not want you to have any “surprise” charges after your receive your shoes, so we let you know the costs up front instead of having you receive another bill at a later date.

International Returns

If for any reason you are not fully satisfied with your Julie Lopez purchase, we will be happy to accept your merchandise for a full refund within 14 business days of your receipt of the product.

Please return your merchandise using the prepaid FedEx return shipping label included with your shipment. You may either drop off your package at a FedEx location, or schedule a pickup using fedex.com/globalreturns .

We also require that you include a Commercial Invoice along with your return shipment. This form will help prevent any duties or import taxes from being added to your return shipment.

Your refund will be your purchase total, minus your shipping and return shipping costs, and any duties or import taxes. Please allow 30 days for this credit to appear on the statement associated with the card with which you made the original purchase.

Unfortunately, due to the increased cost of international shipping, we do not offer international exchanges at this time.

Merchandise Refund Policy

Returned merchandise must be unworn, undamaged, and in its original packaging with all accessories. Julie Lopez has the right to deny refunds for any returned merchandise that does not comply with this policy. For this reason, we recommend that you test fit your shoes on a carpeted surface.