UNITED STATES SHIPPING AND RETURNS
Julie Lopez, LLC is pleased to offer free FedEx ground shipping to all 50 states within the US. Shipping outside of the continental United States may take longer than 3-5 dates, depending on your location.
You will not be charged for any item until it is shipped. We charge a flat rate of $20 for FedEx 2Day Shipping, and $40 for FedEx Priority Overnight Shipping.
Shipment will be process the same day that the order is placed if it is received by 2 PM EST. Orders placed on Saturday, Sunday, or a holiday will be processed the next business day. Deliveries are made Monday through Friday, except holidays.
For your convenience, all standard ground orders will be shipped “no signature required.” Please note, however, that once the package has been delivered, the buyer assumes responsibility for the merchandise.
If for any reason you are not fully satisfied with your Julie Lopez purchase, we will be happy to accept your merchandise for a full refund within 14 business days of your receipt of the product.
Please use the return form and prepaid FedEx return shipping label provided with your shipment to send back your shoes.
Your refund will be your purchase total, minus any expedited shipping costs, and a $7.95 restocking fee. Please allow 30 days for this credit to appear on the statement associated with the card with which you made the original purchase.
If you wish to exchange shoes for a different size, please make note of this on your Julie Lopez return form, and upon receiving the shoes and confirming they are in good condition, we will exchange your shoes at no cost. We can only exchange shoes of the same style and color; should you wish to exchange for a different style or color, please return your original order and place a new order though the website.
Merchandise Refund Policy
Returned merchandise must be unworn, undamaged, and in its original packaging with all accessories. Julie Lopez has the right to deny refunds for any returned merchandise that does not comply with this policy. For this reason, we recommend that you test fit your shoes on a carpeted surface.